Company Name: IBM India
Website: www.ibm.com
Qualification: Bachelor's Degree/ Diploma
Experience: 0 - 5 Years
Location: Bangalore
Job Role: Associate/Senior Associate - (Technical)
Job Description:
Hiring Event for Technical Voice Support on 12,13,14 & 15 Mar 2013
Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
# Remote Infrastructure support delivery
# perform problem cause analysis
# Resolve routine customer problem
# Ability to Identify Opportunity & Implement Process Improvements
# has technical experience and skills in the areas of problem determination, creativity and analysis.
# Ability to meet a set of defined account agent productivity measurements.
Mandatory Skills:
# Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
# Browser Support - Internet Explorer
# Strong computer skills required
# Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
# Excellent oral and written communication skills.
# Excellent customer service orientation
# Neutral accent
Walk-in Details:
Interested Please come to below address on 12th, 13th, 14th & 15th Mar 13 b/w 12pm - 3PM
VENUE DETAILS:
IBM India Pvt. Ltd,
D Block, EGL, Koramangala Inner Ring Road, Bangalore
Contact person: Deepak Kumar. A