Company Name: Oracle
Website: www.oracle.com
Qualification: BE / B.Tech / M.Tech / MCA
Experience: 0-2 Years
Location: Bangalore
Job Role: Customer Service Representative
Job Description:
Brief Description:
- Provides follow through of complex customer issues, continuous improvement programs and development of tools such as customer satisfaction measures, etc.
Detailed Description:
- Interacts with customers prior to and/or after sale.
- Develops and maintains positive customer relations; coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.
- This position has authority to substantially affect the relationship between the company and a customer, either from a financial standpoint or product standpoint.
- Focus of work can be in pre-sale or post-sale or both.
Job Requirements:
- Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures.
- Works within defined procedures and routines with limited autonomy.
- Problem solving involves research and verification.
- Includes new graduate entrant with no professional experience; trainees, interns.
- Entry level position. Prefer 0-2 years of experience and good communication skills.
Additional Details:
- The current opening is for the position of " Partner Care Consultant" which is a global role and hence required to be flexible in shift hours and have excellent communication skills.
How To Apply: CLICK HERE